Privacy Policy

This Privacy Policy explains how LobbyID ("we," "us," "our") collects, uses, and protects personal information when you use our visitor, vendor, and front-desk security platform and related services. By using LobbyID, you agree to the practices described here.

Information We Collect

We collect information that you or your property's staff provide directly:

• Visitor & guest data: name, company, contact details (phone, email), host, purpose of visit, badge number, vehicle details, and a check-in photo.
• Host / occupant data: name, unit or office, email, mobile phone number, and communication preferences used to send visitor-arrival alerts.
• Account data: name, email, role, and assigned site, used to control access and audit actions.
• Operational records: checkpoint scans, guard tour logs, shift notes, incidents, and audit-trail entries created during normal use.

How We Use Information

• To process visitor check-ins, check-outs, and expected-arrival matching.
• To notify hosts when their visitor arrives (by email and, where enabled, SMS).
• To text guests walking directions to their destination within a property.
• To monitor vendor credentials and remind vendors of expiring documents.
• To maintain security audit trails and accountability records.
• To operate, secure, and improve the service.

Text Message (SMS) Consent & Opt-In

We send only transactional, security-related text messages — never marketing or promotional content — through our messaging provider, Twilio. There are two groups who may receive SMS:

• Hosts / building occupants (visitor-arrival alerts): a one-time notification when a guest checks in at the front desk asking to see you. You opt in by adding your mobile number to your resident/occupant profile (or your property manager adds it on your behalf) and keeping visitor text alerts enabled in your profile or community settings.
• Guests / visitors (walking directions): a single text with turn-by-turn walking directions to your destination within the property, plus app download links. You opt in by providing your mobile number to the front-desk officer at check-in and asking to receive directions.

Message frequency: occasional and transactional — typically one message per visitor arrival (hosts) or one message per request (guests). You will not receive recurring or promotional texts.

Opt-out: Reply STOP (or UNSUBSCRIBE) to any message to stop all SMS from our number; we will suppress further messages to you. Reply HELP for support information. Standard message and data rates from your mobile carrier may apply.

Data sharing: Phone numbers and the content of these alerts are processed by our SMS provider, Twilio, solely to deliver the messages you requested.

Data Retention & Security

We retain records for as long as needed to provide the service and meet audit, compliance, and legal-records requirements, then delete or de-identify them. Access is restricted to authorized users based on role and assigned site, and we use industry-standard safeguards to protect personal information.

Third-Party Processors

We use trusted service providers — including Twilio (SMS delivery) and email/cloud infrastructure — to operate features of the platform. These providers process data only on our behalf and under appropriate contractual safeguards.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal information, and to withdraw SMS consent at any time. To exercise these rights or opt out, reply STOP to any message or contact us at compliance@lobbyid.net.

Children's Privacy

LobbyID is not directed to children under 16, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the most recent revision.

Contact

Questions about this policy or your data? Email compliance@lobbyid.net or use our Contact page.